Refund policy
Return & Refund Policy – Ellison & Clarke
At Ellison & Clarke, we are committed to providing exceptional service and a seamless shopping experience. Our return and refund policy is designed to ensure clarity, fairness, and customer satisfaction. Please review the guidelines below carefully.
100% Return Guarantee on Full-Priced Items
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We offer a full return guarantee on all new, non-sale items.
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Sale and promotional items are excluded from this guarantee.
No Refunds on Sale Items
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Items purchased during promotions or sales are considered final sale and cannot be refunded or exchanged, even in cases of incorrect size.
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We strongly recommend checking size charts carefully before completing your purchase.
Return Shipping Costs
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Return shipping costs are the responsibility of the customer.
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Ellison & Clarke does not cover these costs and is not liable for any related fees.
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Please see our General Terms & Conditions for more details.
Return Notification Deadline
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All returns must be reported within 30 days of receiving your order.
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Requests made after this period will not be accepted.
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Meeting this deadline is essential for a valid return.
Right of Withdrawal under EU Law
As an Ellison & Clarke customer, you are entitled to a 14-day withdrawal period from the date of receiving your order, in accordance with EU consumer law.
To exercise this right, please contact us at: info@ellisonandclarke.com
Refunds
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Once we have received and approved your return, the purchase amount will be refunded within 14 days.
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Refunds will be issued via the original payment method, unless otherwise explicitly agreed.
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Please note: Return shipping costs are non-refundable.
Exchanges for Sale Items
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Sale items cannot be exchanged, regardless of size or fit.
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Please consult our size guides carefully before placing your order.
Warranty on Defective Items
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We offer a full refund or exchange for defective items or manufacturing faults.
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In case of a defect, you may return the item for a full refund or request a replacement.
Option for Store Credit
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In select cases, you may keep the product and receive store credit equal to 60% of the item’s original value.
How to Initiate a Return
To begin the return process, please contact us at: info@ellisonandclarke.com
Once your request has been approved, we will provide detailed instructions on how to proceed with your return.
Mandatory Return Form
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All returns must include a completed return form.
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Returns submitted without this form cannot be processed.
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Please ensure the form is included in your package for proper handling and faster resolution.
✨ At Ellison & Clarke, we strive to make your shopping experience effortless and transparent, even when things don’t go as planned.