FAQ
Frequently Asked Questions
Below you can find answers to some of the most commonly asked questions about shopping with Ellison & Clarke.
If you cannot find the answer you are looking for, please contact our customer support team.
How long does shipping take?
Orders are generally processed within 1–2 working days.
Once dispatched, delivery within the United Kingdom usually takes 6–8 working days.
In most cases, orders arrive within 7–10 working days in total.
As soon as your order has been shipped, you will receive tracking details by email.
Do you offer free shipping?
Yes.
We offer free standard shipping on all orders within the United Kingdom.
Where is Ellison & Clarke based?
Ellison & Clarke is an online fashion store serving customers across the United Kingdom.
Our business and warehouse details can be found at the bottom of this page.
Can I track my order?
Yes.
Once your order has been dispatched, you will receive a tracking link by email.
Please note that tracking updates may take a short time to appear after shipment.
Can I cancel my order?
Orders can be cancelled within 24 hours of being placed.
After that time, your order may already be in processing or prepared for dispatch.
If you need help, please contact us as soon as possible.
What if my item arrives damaged or incorrect?
If your item arrives damaged, faulty, or incorrect, please contact us immediately at info@ellisonandclarke.com.
To help us resolve the issue quickly, please include your order number and clear photos of the problem.
What is your return policy?
Eligible items may be returned within 30 days of receiving your order.
Returned items must be unused and in their original condition.
For full details, please refer to our Returns & Refund Policy.
When will I receive my refund?
Once your returned item has been received and approved, your refund will be issued to the original payment method.
Depending on your bank or payment provider, it may take up to 7 working days for the refund to appear.
Do you offer exchanges?
Yes.
If you would like a different size or another item, please contact us and we will help guide you through the exchange process.
Do you ship internationally?
At the moment, we only deliver within the United Kingdom.
Do you have a physical store?
No.
Ellison & Clarke currently operates as an online-only store.
Can I place larger orders?
For larger purchases or special order enquiries, please contact our support team directly.
How can I contact customer support?
You can reach us using the contact details below.
Contact Information
Store Name: Ellison & Clarke
Warehouse Address:
Unit 1, Bloom Hackney
Batrip Street, London E9
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@ellisonandclarke.com
Phone Number: +447988521807
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.