Payment Policy
At Ellison & Clarke, we want every payment experience to be secure, straightforward, and easy to understand. This policy explains how we handle billing, payment authorisation, transaction security, and payment-related issues when you place an order on our website.
Accepted Payment Methods
We currently accept the following payment methods:
- Apple Pay
- Google Pay
- Mastercard
- Maestro
- Shop Pay
- Visa
Available payment options may vary depending on your location, device, or the availability of your payment provider.
Payment Processing
Payment must be completed in full at checkout before your order can be processed.
Orders will only be processed once payment has been successfully authorised.
If a payment is declined or cannot be completed, the order will not be confirmed and no charge will be made for unsuccessful transactions.
Pricing Information
All prices displayed on the Ellison & Clarke website are shown in British Pounds Sterling (GBP) unless stated otherwise.
Product prices may be changed at any time before an order is placed.
Once an order has been confirmed, any later pricing changes will not affect that completed purchase.
Any applicable shipping costs will be clearly shown during checkout before payment is finalised.
Secure Payments
We use secure and encrypted payment systems to help protect your payment information.
Ellison & Clarke does not store your full card details. Payment information is processed directly through trusted third-party payment providers.
Refund Payments
Approved refunds are processed in line with our Returns & Refund Policy.
Refunds will always be issued to the original payment method used when the order was placed.
Please note that processing times may vary depending on your bank or payment provider.
Payment Issues or Disputes
If you believe there is a problem with your payment, please contact us at info@ellisonandclarke.com before opening a chargeback.
We will investigate the matter and aim to resolve it as quickly as possible.
We reserve the right to dispute unjustified chargebacks where an order has been fulfilled in accordance with our policies.
Fraud Prevention
To help protect both our customers and our business, some orders may be subject to additional verification checks.
If an order appears unusual or potentially fraudulent, we may delay processing, request further confirmation, or cancel the order if necessary.
Contact Information
Store Name: Ellison & Clarke
Warehouse Address:
Unit 1, Bloom Hackney
Batrip Street, London E9
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@ellisonandclarke.com
Phone Number: +447988521807
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.