Privacy Policy

Last updated: 23 February 2026

At Ellison & Clarke, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or get in touch with our customer support team.

By using our website, you acknowledge and accept the practices described in this Privacy Policy.

Who We Are

Ellison & Clarke operates this website and is responsible for processing your personal information in line with applicable privacy laws.

If you have any questions about how your personal data is handled, you can contact us using the contact details provided at the end of this policy.

Personal Information We Collect

We may collect personal information when you interact with our website, place an order, or contact us.

This information may include:

  • full name
  • billing address
  • delivery address
  • email address
  • phone number
  • payment confirmation details
  • order history
  • customer service correspondence

We may also automatically collect certain technical data when you browse our website, such as:

  • IP address
  • browser type
  • device information
  • website activity
  • pages viewed
  • general analytics data

This information helps us improve our website, services, and overall customer experience.

Information From Third Parties

We may receive limited personal information from trusted third-party service providers that support the operation of our business, including payment providers, delivery partners, fraud prevention services, hosting providers, and analytics platforms.

How We Use Your Information

We may use your personal information for the following purposes:

  • to process and complete your orders
  • to arrange shipping and delivery
  • to send order confirmations and order updates
  • to provide customer support
  • to manage returns and refunds
  • to improve the performance and usability of our website
  • to detect and prevent fraud or suspicious activity
  • to comply with legal, regulatory, and financial obligations

If you choose to receive marketing communications from us, we may also send promotional emails. You can unsubscribe at any time.

Cookies

Ellison & Clarke uses cookies and similar technologies to improve website functionality and better understand how visitors use our website.

Cookies may be used to remember your preferences, support website performance, and analyse visitor behaviour.

You can adjust your browser settings to block or disable cookies. However, please note that some features of the website may not function correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share your personal information only where necessary with trusted third parties, including:

  • payment providers
  • delivery companies
  • website and hosting service providers
  • analytics providers
  • professional advisers
  • legal or regulatory authorities where required by law

Data Protection

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, or loss.

Although no online platform can guarantee absolute security, we work with secure systems and trusted service providers to help protect your data.

Data Retention

We keep personal information only for as long as necessary to fulfil orders, provide support, comply with legal and financial obligations, and maintain appropriate business records.

Your Rights

Under UK data protection law, you may have the right to:

  • access your personal data
  • correct inaccurate or incomplete information
  • request deletion of your personal data
  • restrict certain types of processing
  • object to specific uses of your data
  • withdraw consent where consent applies

If you would like to exercise any of these rights, please contact us directly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled improperly.

Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

International Data Processing

Some of our third-party providers may process personal data outside the United Kingdom. Where this happens, we take steps to ensure that appropriate safeguards are in place to protect your information.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, operations, or legal obligations.

The most recent version will always be available on this page.

Contact Information

Store Name: Ellison & Clarke

Warehouse Address:
Unit 1, Bloom Hackney
Batrip Street, London E9
United Kingdom

Address:
138B Singel
3112 GT Schiedam
The Netherlands

Email: info@ellisonandclarke.com

Phone Number: +447988521807

Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM

Response Time: We aim to reply within 24 working hours.