Shipping Policy
At Ellison & Clarke, we want delivery expectations to be simple, clear, and reliable. This Shipping Policy explains where we ship, how orders are processed, and what you can expect once an order has been placed.
Shipping Destination
We currently ship to customers within the United Kingdom only.
At this time, we do not offer shipping outside the UK.
Order Processing Time
Orders are generally prepared within 1–2 working days.
Our processing days are Monday to Friday. Orders placed after 17:00 will be processed on the following working day.
Once your order has been dispatched, you will receive a shipping confirmation by email.
Estimated Delivery Time
After dispatch, delivery usually takes 6–8 working days.
In most cases, the total delivery timeframe from the moment you place your order to the moment it arrives is approximately 7–10 working days.
Please note that delivery times are estimates only and may vary during busier periods, public holidays, courier disruptions, or other circumstances outside our control.
Delivery Partners
Orders are sent using Royal Mail or another trusted delivery provider within the United Kingdom.
The delivery partner used may vary depending on parcel dimensions, destination, and service availability.
Shipping Costs
We offer free standard delivery on all orders within the United Kingdom.
There is no minimum order value required.
Tracking Information
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow a short period of time for tracking updates to become available after dispatch.
Delayed or Missing Orders
If your order has not arrived within the expected delivery window, please contact us at info@ellisonandclarke.com and include your order number.
We will check the status of the shipment and help you with the next steps.
Incorrect Delivery Information
Please make sure your delivery details are correct before completing your order.
Ellison & Clarke cannot be held responsible for delays, unsuccessful deliveries, or lost parcels caused by incorrect or incomplete address information submitted at checkout.
Contact Information
Store Name: Ellison & Clarke
Warehouse Address:
Unit 1, Bloom Hackney
Batrip Street, London E9
United Kingdom
Address:
138B Singel
3112 GT Schiedam
The Netherlands
Email: info@ellisonandclarke.com
Phone Number: +447988521807
Customer Service Hours:
Mon – Fri: 9:00 AM – 5:00 PM
Sat – Sun: 10:00 AM – 5:00 PM
Response Time: We aim to reply within 24 working hours.